Support Department Administrative Assistant
Department: Customer Service
Type: Full Time - In Person
Work in our Support Department, If you have a flair for customer service, have great MS Excel skills, and enjoy working in a team, this role is for you.
Primary Job Function:
- Assist support technicians and commercial department personnel.
- Facilitate correspondence flow.
- Follow up on discrepant documentation.
- Assist in the initiation and maintenance of RMA paperwork.
- Communicate with clients and shipping companies.
- Assistance with ISO 9001 documentation.
- Robust attention to detail with exceptional organizational skills.
- Excellent verbal and written communication skills.
- Proficient with Microsoft Office applications, primarily Excel.
- Proven track record of working effectively in a fast paced, results oriented, and fluid environment.
- Experience in service and or RMA admin. roles.
- Understanding of logistics, or shipping experience
- Demonstrated knowledge of appropriate telephone skills, etiquette, professionalism, and integrity.
- 3+ years of working experience.
- We occupy 2 buildings that are a 1-minute walk apart, must be capable of being able walk between the buildings in all weather conditions.
- Must be authorized to work in the United States.
- Monitor RMA email and reply as directed/necessary.
- Facilitate equipment transportation to and from clients.
- Timely communications responsiveness (email/voicemail etc.)
- Liaise with service technicians and commercial department personnel to coordinate, schedule, and manage task/priority list.
- Ensure all deadlines are met.
- Keep RMA log updated with accurate information.
- Maintain all digital and hard copy files for the RMA’s.
- Other duties as assigned.
Only those seriously looking for a position and wanting to be a part of a tight-knit team should apply.
Benefits: PTO, matched 401k, Health Insurance, and a fun environment.
Salary: $40,000.00 - $45,000.00 per year
COVID-19 considerations: All staff are vaccinated
Send Resumes to: firstname.lastname@example.org