Support Department Administrative Assistant

Location:  Redmond

Department:  Customer Service

Type:  Full Time - In Person

Work in our Support Department, If you have a flair for customer service, have great MS Excel skills, and enjoy working in a team, this role is for you.

Primary Job Function:

  • Assist support technicians and commercial department personnel.
  • Facilitate correspondence flow.
  • Follow up on discrepant documentation.
  • Assist in the initiation and maintenance of RMA paperwork.
  • Communicate with clients and shipping companies.
  • Assistance with ISO 9001 documentation.

Required Skills/Abilities:

  • Robust attention to detail with exceptional organizational skills.
  • Excellent verbal and written communication skills.
  • Proficient with Microsoft Office applications, primarily Excel.
  • Proven track record of working effectively in a fast paced, results oriented, and fluid environment.
  • Experience in service and or RMA admin. roles.
  • Understanding of logistics, or shipping experience
  • Demonstrated knowledge of appropriate telephone skills, etiquette, professionalism, and integrity.
  • 3+ years of working experience.
  • We occupy 2 buildings that are a 1-minute walk apart, must be capable of being able walk between the buildings in all weather conditions.
  • Must be authorized to work in the United States.


  • Monitor RMA email and reply as directed/necessary.
  • Facilitate equipment transportation to and from clients.
  • Timely communications responsiveness (email/voicemail etc.)
  • Liaise with service technicians and commercial department personnel to coordinate, schedule, and manage task/priority list.
  • Ensure all deadlines are met.
  • Keep RMA log updated with accurate information.
  • Maintain all digital and hard copy files for the RMA’s.
  • Other duties as assigned.

Only those seriously looking for a position and wanting to be a part of a tight-knit team should apply.

Benefits: PTO, matched 401k, Health Insurance, and a fun environment.

Salary: $40,000.00 - $45,000.00 per year

COVID-19 considerations: All staff are vaccinated

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